What is a refurbished or reconditioned product?

Different retailers use different definitions to refer to refurbished or reconditioned products. A refurbished or reconditioned product may also be referred to as "factory refurbished", "recertified", "factory reconditioned", or "repackaged". These are used to describe products that have been repaired or repackaged for resale, either by the manufacturer or a 3rd-Party repair center and restored to full working order.

What warranty coverage is offered on refurbished or reconditioned products?

Refurbished and reconditioned products are eligible for 90 days of coverage against hardware defects or failures through EXPANSYS. Certain manufacturer refurbished models will offer additional warranty support through the manufacturer, which will be outlined in the product description. For any questions regarding support on any particular item, please don't hesitate to contact our customer service department.

Are all Refurbished and Reconditioned items in "As-New" or "Like-New" condition?

While these devices have all been professionally restored, in some cases they may contain minor scratches or scuffs that do not affect the usability of the device. Refurbished or Reconditioned items with heavier signs of use will contain additional grading information in the product description. Defects listed in the product description or which do not affect the usability of the device are ineligible for return. Unless otherwise noted in the product description, we are unable to provide specific information around exactly how a device was refurbished or which parts were replaced, as refurbishment is typically done by the manufacturer or our suppliers.

Do refurbished or reconditioned products come in retail packaging?

Unless otherwise mentioned in the product title or description, some refurbished or reconditioned items may come in bulk packaging, plain boxes, and/or utilize 3rd party accessories and chargers.